Refund & Returns Policy

Effective Date: October 7, 2026

At Gmek Electronics Store, we want customers to shop confidently and receive products that meet the description and condition promised at the time of purchase.

This policy explains how returns, damaged products, defective products, refunds, exchanges, and cancellations are handled.

1. Eligible Returns

A customer may request a return where a product:

• Arrives damaged;
• Is defective;
• Is materially different from the product ordered;
• Is missing essential components or accessories; or
• Otherwise qualifies for a remedy under applicable consumer protection law.

For a voluntary change-of-mind return, please contact Gmek Electronics Store within 7 calendar days of delivery.

Change-of-mind products must generally be:

• Unused;
• Undamaged;
• In resalable condition;
• Complete with supplied accessories;
• Returned with the original packaging where reasonably possible; and
• Accompanied by proof of purchase.

These requirements do not remove any legal rights relating to defective, unsafe, misrepresented, or incorrectly supplied products.

2. Damaged, Faulty or Incorrect Products

If an item arrives damaged, faulty, incomplete, or incorrect, contact us as soon as reasonably possible.

Please provide:

• Your name;
• Order number;
• Product name;
• Description of the problem;
• Photos or videos where relevant; and
• Proof of purchase.

We may request further information or arrange an inspection.

Depending on the circumstances and applicable law, an appropriate solution may include:

• Repair;
• Replacement;
• Exchange; or
• Refund.

3. Change-of-Mind Returns

A voluntary return may be rejected where a product has:

• Been used;
• Been damaged after delivery;
• Been altered;
• Been improperly installed;
• Had serial numbers removed or altered;
• Had important packaging, accessories, manuals, remote controls, cables, or components removed.

Special-order and customised items may not qualify for ordinary change-of-mind returns where this was disclosed before purchase.

This does not affect statutory rights relating to defective or incorrectly supplied products.

4. How to Request a Return

Before returning any item, please contact us.

Email: Shop@gmekelectronicsstore.com

Phone: +234 903 977 4058

Include your:

• Full name;
• Order number;
• Product name;
• Date of purchase; and
• Reason for requesting the return.

Do not send a product back without first contacting us.

Our team will provide return instructions.

5. Inspection

Returned products may be inspected to confirm their condition and determine the appropriate resolution.

Products must include relevant accessories, documentation, and packaging where applicable.

6. Refunds

Once a return has been approved, refunds will generally be processed using the original payment method where technically available.

Where that is not possible, another secure method may be agreed with the customer.

Bank or payment-provider processing times may affect when the refunded funds appear in the customer’s account.

7. Return Delivery Costs

For an approved voluntary change-of-mind return, the customer will generally be responsible for return transportation costs.

Where Gmek Electronics Store supplied an incorrect, defective, or damaged product, reasonable return arrangements will be handled according to the circumstances and applicable consumer protection requirements.

8. Warranty Claims

Many electronics and appliances include manufacturer or distributor warranties.

Warranty duration and coverage may differ depending on the product and manufacturer.

Proof of purchase may be required for warranty claims.

Damage resulting from misuse, unauthorised modification, improper installation, electrical damage, physical damage, or failure to follow manufacturer instructions may not fall within manufacturer warranty coverage.

9. Order Cancellation

If you wish to cancel an order, contact us immediately.

If the product has not been dispatched, we will review the cancellation request.

If it has already been dispatched, the applicable return process may need to be followed.

10. Consumer Rights

Nothing in this Refund & Returns Policy is intended to remove or restrict any rights available to customers under applicable Nigerian consumer protection legislation.

11. Contact

For returns, refunds, exchanges, or warranty enquiries:

Gmek Electronics Store

Address: Shop B113D, Alaba International Market, Upstairs Electronics Section, Ojo, Lagos, Nigeria

Email: Shop@gmekelectronicsstore.com

Phone: +234 903 977 4058