FAQs

Frequently Asked Questions

How do I place an order?

Browse our products, select the item you want, add it to your cart, and proceed to checkout. Complete your delivery and payment information to submit your order.

Do you deliver across Nigeria?

Yes. Gmek Electronics Store delivers within Lagos and to eligible locations across Nigeria. Delivery availability and charges depend on the product and destination.

How much does delivery cost?

Delivery charges vary according to your location, product size, weight, and transportation requirements. The applicable charge may be displayed during checkout or communicated before dispatch.

How long does delivery take?

Delivery time depends on your location, product availability, and logistics arrangements. An estimated timeframe will be provided where possible.

Can I pick up my order?

Where store pickup is available, customers may arrange collection from:

Shop B113D, Alaba International Market, Upstairs Electronics Section, Ojo, Lagos.

Please confirm that your order is ready before visiting for collection.

Are your products original?

Gmek Electronics Store is committed to supplying genuine electronics and appliances sourced through reputable channels.

Product warranty availability may differ depending on the manufacturer, distributor, and specific model.

Do products come with warranties?

Certain products carry manufacturer or distributor warranties. Warranty periods and conditions vary by brand and product.

Please contact us before purchasing if you need confirmation of the warranty applicable to a particular item.

Can I return an item?

Eligible items may be returned according to our Refund & Returns Policy.

Contact us before sending any item back.

What if my product arrives damaged?

Contact us as soon as possible with your order details and photographs or videos showing the damage.

Our team will investigate and advise you on the appropriate next step.

Can I exchange a product?

Eligible products may qualify for exchange depending on the circumstances, product condition, stock availability, and applicable warranty or consumer protection requirements.

Can I cancel my order?

Please contact us immediately if you wish to cancel an order.

Cancellation may be easier before the item has been dispatched. Once dispatched, our return procedure may apply.

Do you sell in bulk?

Yes. Bulk and wholesale enquiries may be accepted.

Contact our team for pricing and availability.

Does the product price include installation?

Installation is not automatically included unless specifically stated or agreed before purchase.

Please confirm installation requirements before completing your order.

How can I contact Gmek Electronics Store?

Phone: +234 903 977 4058
Email: Shop@gmekelectronicsstore.com
Address: Shop B113D, Alaba International Market, Upstairs Electronics Section, Ojo, Lagos, Nigeria.