Shipping & Delivery Policy

Effective Date: October 7, 2026

At Gmek Electronics Store, we are committed to delivering your electronics and home appliances safely, efficiently, and within a reasonable timeframe.

This Shipping & Delivery Policy explains how orders placed through our website are processed, dispatched, and delivered.

1. Delivery Coverage

Gmek Electronics Store delivers to customers within Lagos and to eligible locations across Nigeria.

Delivery availability may depend on:

• Customer location
• Product size and weight
• Courier or logistics coverage
• Accessibility of the delivery address
• Product availability

Large appliances such as refrigerators, washing machines, air conditioners, cookers, televisions, and similar products may require special transportation arrangements.

Where delivery cannot be made to a particular location, our team will contact the customer to discuss available alternatives.

2. Order Processing

Orders are processed after:

• Payment has been successfully confirmed;
• The product is confirmed to be available; and
• Accurate delivery information has been provided.

We aim to process confirmed orders as quickly as possible.

Orders placed during weekends, public holidays, promotional periods, or unusually busy periods may require additional processing time.

If an item becomes unavailable after an order has been placed, we will contact the customer to discuss a replacement, alternative product, waiting period, or refund where appropriate.

3. Delivery Time

Delivery times depend on your location, product availability, logistics provider, order size, and the nature of the product.

Estimated delivery times may be displayed during checkout or communicated directly by our team.

Delivery estimates are provided as guidance and should not be considered guaranteed delivery dates.

Where there is a significant delay, we will make reasonable efforts to communicate with the customer.

4. Delivery Charges

Delivery charges may vary depending on:

• Delivery destination
• Product weight
• Product dimensions
• Number of products ordered
• Type of transportation required
• Special handling requirements

Applicable delivery charges will be displayed at checkout or communicated to the customer before dispatch.

Large or heavy appliances may require a separate delivery quotation.

5. Large Appliance Delivery

Some appliances require specialised handling because of their size, weight, or installation requirements.

Customers are responsible for ensuring that:

• The delivery location is accessible;
• Doorways, stairways, lifts, and entrances are suitable for the product;
• Someone authorised to receive the order is available.

Where additional labour, lifting, specialised transportation, or movement to upper floors is required, additional charges may apply.

Any additional cost will be communicated before the service is provided where reasonably possible.

Installation is not automatically included with delivery unless installation is specifically stated on the product page or agreed with Gmek Electronics Store.

6. Customer Delivery Information

Customers must provide accurate:

• Full name
• Telephone number
• Delivery address
• Landmark where necessary
• Delivery instructions

Gmek Electronics Store will not be responsible for delays caused by inaccurate or incomplete delivery information supplied by the customer.

Where an unsuccessful delivery occurs because the customer supplied incorrect information or was unavailable to receive the order, an additional delivery fee may apply.

Please contact us immediately if you discover an error in your delivery details.

7. Receiving Your Product

Customers are encouraged to inspect products upon delivery whenever reasonably possible.

Please check:

• That you received the correct product;
• That the packaging has not suffered obvious damage;
• That all stated accessories are included; and
• That the product does not show visible transportation damage.

If you receive a damaged, incorrect, incomplete, or visibly defective product, please contact us as soon as possible.

Where possible, photographs or videos should be provided to help us investigate the issue.

8. Delivery Delays

Occasionally, delivery may be affected by circumstances outside our reasonable control, including:

• Traffic disruption
• Severe weather
• Road restrictions
• Public holidays
• Courier delays
• Security restrictions
• Vehicle breakdowns
• Other unexpected logistics problems

Where such circumstances occur, we will make reasonable efforts to provide relevant updates.

9. Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your:

• Name
• Order number
• Telephone number
• Delivery address

We will investigate the matter with the relevant logistics provider.

If an order is confirmed lost or cannot be fulfilled, Gmek Electronics Store will provide an appropriate solution in accordance with applicable law.

10. Changes to Delivery Details

If you need to change your delivery address after placing an order, please contact us immediately.

Changes may not be possible after the product has been dispatched.

Changes that result in additional transportation costs may require payment of an additional delivery fee.

11. Contact Us

For delivery enquiries or assistance, contact:

Gmek Electronics Store

Address: Shop B113D, Alaba International Market, Upstairs Electronics Section, Ojo, Lagos, Nigeria

Email: Shop@gmekelectronicsstore.com

Phone: +234 903 977 4058